Returns & Refunds

If you are not happy with your product, we will accept the item back for a store credit or exchange within 7 DAYS of receipt (item MUST be postmarked within the 7-day timeframe). The item must be unworn, unused, and in brand new condition to qualify for a return. We will not be able to exchange nor refund after this period under any circumstance. We will not accept any used and worn items back under any circumstances. There will be no restocking fee in case of store credit and exchanges.

In all other circumstances, A restocking fee may apply on returned items.

Restocking Fees

Please see below for the restocking fee that would be applied:

  • $0 - $99: 15% restocking fee is applied per each unit item purchased that is being returned.
  • $100 and Up: 20% restocking fee.

Please note return shipping charges are not covered and are the liability of the client when returning the item.

Why is a Restocking Fee Applied on a Return Item?

We must charge a restocking fee to cover the cost incurred to accept a return. Each item must be inspected once received back. Further, additional resources and materials are used to restock the item, hence the fee.

Exchanges

If a client wishes to opt for an exchange, we can waive the restocking fee ONLY if the item(s) is/are of equal or higher value (client is liable for paying the difference). Shipping charges are the liability of the client when opting for an exchange.

Items Damaged In Transit

We understand the importance of how delicate and fragile jewelry can be. We handle each of our pieces with extreme care and pack each piece cautiously to avoid any damage in transit. Each piece is inspected prior to shipping by our quality control team.

In rare instances, items may still get damaged in transit due to poor handling by the courier company. In such cases, we will offer to replace or fix any damaged piece, free of charge. However, if a client wishes to cancel or return the order without accepting the replacement, a restocking fee will be assessed as that is considered a return. The restocking fee will be the same as mentioned above on this page.

Damaged Item Received

All damaged goods received must be reported within 48 hours of receipt. Please email us with photographic evidence of the damage at info@myrivaaz.com within this timeframe. Any reports after this timeframe will be considered null and void. Once we receive your email, we will reply with instructions on how to ship back the damaged piece.

We will send a replacement once the damaged piece is received back. Damaged items must be postmarked and shipped back within 4 days.

Return/Exchange Policy On Sale Items

All items from our “Clearance sale” collection are final sale. There will be no refund or exchange for those pieces. No exceptions will be made.